| Boatline.com | Buying and Selling Boats Made Easy! |
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FREQUENTLY ASKED QUESTIONS (FAQ)
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WARNING! BEWARE OF INTERNET SCAMMERS.
Scammers are known to use services such as ours to perpetrate their crimes. One such scam involves offering to deposit money in your bank in excess of the value of your vehicle, asking you to forward the difference to them. If it sounds too good to be true, it's because it is! Unfortunately, in order for us to provide unobstructed communications between buyers and sellers, we cannot prevent these messages getting through. We ALWAYS refer scammers using our service to the FBI, and we advise you to avoid any contact with the senders of such messages and refer complaints to your local FBI office, either directly or at http://www.fbi.gov. In Canada, contact the Royal Canadian Mounted Police. Please be advised that we do not sell or otherwise provide anyone with access to the email addresses of our sellers or buyers, for any purpose whatsoever. |
WHAT DOES BOAT ADVERTISING ON BOATLINE.COM COST?
Your ad will run UNTIL IT SELLS for Only $35.00 (Best value) The until sold ad includes up to 12
pictures and an Unlimited description. You can also include a link to your own web site URL.
You can add extra visibility or priority options to your ad very inexpensively.
If you want to make your ad even more noticed, bold your Listing so it stands out among the
other ads. That costs an additional $5.00, and your caption header both bold and red is $10.00.
Featured Homepage Priority Ads give your ad display priority. With a Featured Homepage ad,
your ad will be featured on our home page "Front Row" section on a rotation basis.
All this exposure for $30.00.
Featured State Priority Ads give your ad state search priority. With a Featured State Priority ad,
your ad will be featured on the top of search results for all searches in your state on a rotation basis.
This option is only $20.00.
HOW DO I UPLOAD IMAGES TO MY AD?
In order to upload images to your ad, go to the home page and follow these steps:
1. Click on "Sign In" or "Edit your Ad" on the left side
of the navigation menu.
2. Enter your Username and Password (if you are not already logged in.)
3. Click on the blue "Add/Edit Pictures" link
for the ad you would like to edit.
4. Click the "Browse" button to navigate to the picture you want to upload.
5. Repeat for all of your Pictures.
6. Click on the "Upload" button at the bottom of the page. Once you have
selected all of the pictures.
Depending on the size of your file and the speed of your Internet
connection, it may take a minute or two to upload. If you are having problems
try uploading only two or three pictures at a time.
Your changes will take effect immediately. In order to view them in
your browser, you may have to refresh your page.
If you are having trouble getting your images successfully uploaded,
it usually means they are in the wrong format. Here are the specifications
for the site:
IMAGES:
* must be in .GIF or .JPG format
If after trying the above you still cannot get them uploaded, you
can send them to us and we will post them for you.
1. By Email:
The quickest way is to email the images to:
boatsupport@boatline.com.
Please include your Ad Number in the Subject or Body of your message.
2. By Mail:
Send the images, with your Ad Number clearly marked, by mail to:
BoatLine.com Support
726 Cherry St. #160
PO Box 8000 Sumas, WA
98295-8000
[ Please note: If you want your images to be returned to you, please provide a stamped, self-addressed envelope. ]
HOW DO I RENEW MY AD?
Please Note: Because ad renewal requires payment authorization,
the process of renewing your ad must be done by yourself on the web site. We do not hold
any credit card numbers or information on file from past transactions.
In order to renew your ad on BoatLine.com, go to the home page at http://www.BoatLine.com
and follow these steps:
1. Click the "Renew Your Ad" link on the left side navigation menu.
2. Sign in using your Username and Password (If you haven't already).
3. Click on the blue "renew"
link for the ad you would like to Renew.
4. If you would like to upgrade Visibility or Priority select them and they will
be added to your ad.
5. Fill in your Credit Card information at Internet Secure.
6. When you're finished, click "Submit" at the bottom of the page.
Your changes will take effect immediately. In order to view them in your browser, you
may have to refresh your page.
HOW DO I MODIFY MY AD?
In order to edit or modify your ad on BoatLine.com, go to the
home page and follow these steps:
1.Click the "Edit your Ad" link on the left side navigation menu.
2.Enter your Username and Password if you haven't already done so.
3.You should now be in the "User Area"
4.Click the blue "Modify Description" link.
5.Make the changes to your ad.
6.When you're finished, click "Submit" at the bottom of the page.
[Note: If you are still having problems you can call us at: 1-800-677-4484
| 8:30am - 5pm Pacific Standard Time, Monday to Friday. ]
Your changes will take effect immediately. In order to view them in your
browser, you may have to refresh your page.
HOW DO I SEARCH THE SITE?
By clicking on "Boats For Sale", you will be able to browse through all of the ads for a particular type of boat. All you have to do is click on the type of Boat you would like to search for and find the Boat of your Dreams.
Another option is to use the Advanced Search, this will allow to search for Boats in many different ways. You can search by Type of Boat, Location, Make, Model, Price, Length or use the keyword field to search for certain features a Boat may have. When using the Keyword search sometimes certain Boats can be missed because some people will use "Bay Liner" and "Bayliner" to describe the same thing. This is where common sense has to take over.
HOW DO I GET MY USERNAME AND PASSWORD?
If you require your username and password, you can click on the link "Did you forget?" on any of the log-in pages, and the program will send an email to you with your password information.
HOW DO I FIND BOAT PRICING INFORMATION?
You can check prices of used boats by doing the following:
1. Clicking on the NADA Guides link on right side of the page. NADA Guides have
information for all types of used Boats, you can go to their site directly at
http://www.nadaguides.com.
HOW WILL POTENTIAL BUYERS CONTACT ME?
Buyers will contact you through the information that you submit (phone number, e-mail) when you register. A person with an inquiry can click on the link "Email Seller" in the details section of your ad. They will then enter their email address and any questions or offers they have for your listing. This inquiry will be sent directly to your email address. The buyers can also contact you by telephone if you choose to display that information.
WHAT DO I DO IF MY BOAT IS SOLD?
If you sell your boat please let us know, you can contact us including your ad number and someone will mark the Boat as sold. You also may delete or modify your ad at anytime by logging into the user area
WHAT IS AUTO NOTIFY?
The Auto-Notify feature allows you to set up a personal search agent that will automatically send you new ads that match the keywords that you define.
HOW DO I KEEP TRACK OF MY FAVORITE ADS?
The Favorites feature allows you to keep track of all of your favorite ads. In the details of every ad there is a link labeled" save this search" on the top of the ad. By clicking on this box, the ad will be added to your user account under favorites in the user area.
WHEN I PLACED AN AD I HAD A DUPLICATE AD, DID I PAY FOR TWO?
No, you will not pay for two ads. The reason this happens is because people tend to click on the back button when placing an ad. When you proceed to the payment area you will never pay for two ads at once.
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| BoatLine.com | Buying and Selling Boats Made Easy! |
